gbt99 Privacy Policy

Privacy at a Glance

The sections below contain our full Privacy Policy. These cards summarise the most important points — the full policy text governs in all cases.

1. Introduction

This Privacy Policy ("Policy") describes how gbt99 ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects personal information about you ("Player", "User", "you") when you access or use the gbt99 website, mobile platform, and all associated services. By using gbt99, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy forms part of the overall agreement between you and gbt99 and should be read alongside our Terms and Conditions. If you do not agree with this Policy, you must not use the gbt99 platform. We may update this Policy from time to time; your continued use of gbt99 after any update constitutes your acceptance of the revised Policy.

2. Information We Collect

gbt99 collects personal information through several channels. The type of information collected depends on how you interact with the platform.

Information You Provide Directly

• Registration information: your full name, date of birth, residential address, email address, and mobile number provided at the point of account creation.
• Identity verification documents (KYC): copies of your National ID Card (NID), passport, or driver's licence, and proof of address documents provided as part of our KYC process.
• Financial information: payment method details provided when making deposits or withdrawals, including bKash account numbers, Nagad account numbers, Rocket numbers, and bank account details. Note: full payment credentials are processed by our payment partners, not stored on gbt99 servers.
• Customer support communications: records of your interactions with gbt99 customer support via live chat, email, or any other support channel.

Information Collected Automatically

• Technical and device data: IP address, device type and model, operating system, browser type and version, screen resolution, and mobile network operator (e.g. Grameenphone, Banglalink, Robi, Airtel, Teletalk).
• Usage data: pages visited, games played, betting history, session duration, deposit and withdrawal amounts, bonus claimed, and navigation paths within the gbt99 platform.
• Cookie and tracking data: information collected via cookies and similar technologies as described in Section 7 of this Policy.

Information from Third Parties

In some cases gbt99 may receive information about you from third parties, including payment service providers (such as bKash, Nagad, or Rocket) when processing transactions, identity verification service providers engaged to assist with KYC, and fraud prevention agencies. Information received from third parties is treated with the same level of protection as information collected directly by gbt99.

3. How We Use Your Information

gbt99 uses the personal information it collects for the following purposes:

• Account management: to create, verify, maintain, and administer your gbt99 account, including processing your registration and completing KYC verification.
• Transaction processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain an accurate record of your transaction history.
• Service provision and personalisation: to provide you access to gbt99's games, sports betting markets, and promotional offers, and to personalise your platform experience based on your playing history and preferences.
• Legal compliance: to comply with our legal and regulatory obligations, including anti-money laundering (AML) obligations, KYC requirements, and responsible gaming obligations, and to respond to lawful requests from authorities.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, prohibited conduct, money laundering, and other illegal activities on the platform.
• Customer support: to respond to your enquiries, resolve disputes, process complaints, and provide assistance in relation to your gbt99 account and gameplay.

4. Legal Basis for Processing

gbt99 processes your personal data on the following legal grounds:

• Contractual necessity: processing necessary to provide the services you have requested when registering an account and using the gbt99 platform, including account management, game access, and payment processing.
• Legal obligation: processing necessary to comply with applicable legal and regulatory requirements, including AML/KYC obligations and responses to lawful authority requests.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and improving the quality and performance of gbt99's services — where such processing does not override your fundamental rights.
• Consent: where you have provided explicit consent for specific processing activities, such as receiving marketing communications. You may withdraw consent at any time by contacting support.

5. Sharing Your Information

gbt99 does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal information with the following categories of recipients only where necessary and lawful:

Payment Service Providers

To process deposits and withdrawals, gbt99 shares necessary transaction data with payment partners including bKash, Nagad, Rocket, Upay, and banking partners. These providers receive only the minimum data required to process your specific transaction. They are contractually bound to handle your data securely and in accordance with applicable law.

Game Providers and Technology Partners

Game providers such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe may receive technical session data necessary to operate their games within the gbt99 platform. This data typically includes a session token and game-specific activity data. These providers do not receive your full personal profile.

Legal and Regulatory Authorities

gbt99 may disclose your personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required to do so by law, court order, or as part of our anti-money laundering and fraud prevention obligations. Such disclosures are made only to the extent strictly necessary and will be logged by gbt99.

6. Payment Data and Financial Information

gbt99 takes the security of financial data with the highest seriousness. When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or bank transfer, the transaction is routed through the relevant payment provider's own secure infrastructure. gbt99 does not store your full bKash PIN, Nagad PIN, bank password, or other payment authentication credentials on its servers. What gbt99 retains is a transaction reference, the payment method type used, the amount, the date and time, and the status of the transaction — information required for account management and regulatory record-keeping.

All financial transaction records are retained for a minimum of five years from the date of the transaction, in compliance with anti-money laundering record-keeping obligations. These records are held securely and are accessible only to authorised gbt99 personnel and, where legally required, to regulatory authorities.

7. Cookies and Tracking Technologies

gbt99 uses cookies and similar tracking technologies on its platform to deliver, maintain, and improve the service. A cookie is a small text file placed on your device when you visit the gbt99 platform. Cookies allow gbt99 to recognise your device across sessions, maintain your login state, and gather analytics data on how the platform is used.

Types of Cookies Used

• Essential cookies: required for the platform to function correctly. These include session authentication cookies that keep you logged in, security cookies that detect fraudulent behaviour, and preference cookies that remember your language and display settings. These cookies cannot be disabled without breaking the platform's core functionality.
• Analytics cookies: used to understand how players use the gbt99 platform — which pages are visited most frequently, how long sessions last, and which features are most used. This data is aggregated and anonymised where possible. Analytics cookies help gbt99 improve the platform experience for all users.
• Functional cookies: used to remember your preferences and personalise your gbt99 experience, such as your preferred language setting and any accessibility preferences you have saved.

You can control non-essential cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling cookies may affect the functionality of the gbt99 platform, including your ability to stay logged in across sessions.

8. Data Retention

gbt99 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. The following retention periods apply: active account data is retained for the duration of your account plus five years from account closure; KYC and identity verification records are retained for a minimum of five years from account closure; financial transaction records are retained for a minimum of five years from the date of the transaction; customer support communications are retained for three years from the date of the communication.

When your personal data is no longer required for any lawful purpose, gbt99 will securely delete or anonymise it. Where anonymisation is not technically feasible, gbt99 will securely destroy the data using industry-standard deletion methods. You may request early deletion of your personal data subject to any overriding legal retention obligations — see Section 10 (Your Rights) for details.

9. Data Security

gbt99 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit between your device and gbt99 servers; encryption of sensitive data fields at rest on gbt99 databases; strict access controls limiting personal data access to authorised personnel only on a need-to-know basis; regular security audits and vulnerability assessments of the gbt99 platform infrastructure; and multi-factor authentication requirements for internal administrative access to systems containing personal data.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, gbt99 will take immediate steps to contain the breach, assess its impact, and notify affected users as soon as reasonably practicable. gbt99 cannot guarantee absolute security of data transmitted over the internet; you also have a responsibility to keep your account credentials secure and to notify gbt99 immediately if you suspect unauthorised access to your account.

10. Your Data Rights

You have the following rights in relation to the personal data gbt99 holds about you. To exercise any of these rights, please contact gbt99 customer support. gbt99 will respond to all data rights requests within 30 days of receipt. Where a request is complex or numerous, the response period may be extended by a further 30 days with notice.

• Right of access: you have the right to request a copy of the personal data gbt99 holds about you, along with information about how it is processed and with whom it has been shared.
• Right to rectification: you have the right to request correction of any inaccurate or incomplete personal data gbt99 holds about you. You may also update certain account information directly in your gbt99 account settings.
• Right to erasure: you have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and there is no other legal basis for processing), or where processing is unlawful. This right is subject to legal retention obligations — gbt99 cannot erase data it is legally required to retain.
• Right to restriction: you have the right to request that gbt99 restricts processing of your personal data in certain circumstances, for example while the accuracy of your data is being verified or where you have objected to processing.
• Right to object: you have the right to object to processing of your personal data where gbt99 relies on legitimate interests as the legal basis. You may also object to processing for direct marketing purposes at any time.

To exercise any of your data rights, contact gbt99 customer support with your account details and a description of the right you wish to exercise. We may ask you to verify your identity before processing your request. Exercising your data rights is free of charge. If you are dissatisfied with how gbt99 handles your data rights request, you have the right to escalate the matter via the contact details in Section 13.

11. Protection of Minors

The gbt99 platform is strictly for adults aged 21 years and above. gbt99 does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not use gbt99 or submit any personal data to the platform. If gbt99 discovers or is notified that it has collected personal data from a person under the age of 21, it will immediately suspend that account, delete the personal data, and void any associated account balance.

12. Changes to This Privacy Policy

gbt99 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered users by displaying a prominent notice on the gbt99 platform and, where practicable, by sending a notification to the contact details associated with your account. The updated Policy will be effective from the date it is published on the platform.

Your continued use of gbt99 following publication of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how gbt99 protects your personal data. The date at the top of this Policy indicates when it was last reviewed.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gbt99 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week including Bangladesh public holidays.

Email: [email protected]