Responsible Gaming at gbt99

Our Commitment to Responsible Gaming

At gbt99, responsible gaming is not an afterthought — it is built into the foundation of how we operate. We understand that while the vast majority of our players in Bangladesh enjoy betting and casino games as a form of entertainment, a small number of individuals may develop problematic gambling behaviours. gbt99 is committed to providing practical tools and human support to help every player stay in control.

Gambling should always be an enjoyable leisure activity — never a way to make money, escape problems, or cope with stress. gbt99 provides a range of tools directly within your account to help you manage your time and spending on the platform. These tools are free, easy to activate, and available 24 hours a day, 7 days a week. You do not need to contact support to activate most of them — they are accessible directly in your account settings.

Is Gambling Becoming a Problem?

Problem gambling can develop gradually and is not always easy to recognise. The following questions can help you assess whether your gambling behaviour may be causing harm to yourself or those around you. Answer honestly — these questions are for your own self-awareness only and are not sent to gbt99.

If you answered yes to two or more of the above questions, we strongly recommend using one of the responsible gaming tools available in your gbt99 account settings, or contacting our support team for confidential assistance. There is no shame in asking for help — addressing the issue early is always the better path.

Responsible Gaming Tools at gbt99

gbt99 provides the following tools to every registered player. All tools are available free of charge from your account settings and take effect immediately or within 24 hours as noted.

Understanding Deposit Limits

Deposit limits are one of the most effective responsible gaming tools available at gbt99. By setting a hard cap on how much you can fund your account over a given period, you ensure that gambling never exceeds what you have pre-committed to spending. Here is how they work in practice:

• Daily limit: caps the total amount you can deposit in any single calendar day via bKash, Nagad, Rocket, Upay, or bank transfer combined.
• Weekly limit: caps total deposits across a rolling 7-day window, regardless of which days of the week you deposit on.
• Monthly limit: caps total deposits in a calendar month, which is the broadest limit option and best suited for players who want a high-level budget overview.
• Limit reductions take effect immediately. If you want to increase a deposit limit, gbt99 applies a mandatory 24-hour delay before the increase is applied — this gives you time to reconsider.

We recommend all new gbt99 players set a deposit limit at the time of registration — even a generous one. Having a limit in place means you will always have a safety net, no matter how the session goes.

Time-Out and Cooling-Off Options

Sometimes you just need a break. gbt99's time-out and cooling-off features are designed for players who want to step away from the platform temporarily without going through a full self-exclusion process. These are voluntary, player-initiated tools — you do not need to give a reason to use them.

Short Time-Out (24–48 hours)

A short time-out restricts access to your gbt99 account for 24 or 48 hours. During this time you cannot place bets, make deposits, or participate in any promotions. Your account balance is preserved and your data is not affected. You can activate a short time-out instantly from your account settings at any time.

Extended Cooling-Off (7 or 30 days)

An extended cooling-off period works the same way as a short time-out but over 7 or 30 days. This option is suitable if you feel your gambling has been more frequent or intense than you would like over recent weeks and you want more meaningful distance from the platform. Cooling-off periods can be activated from your account settings or by contacting our support team.

Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming measure available at gbt99. It is designed for players who have concluded that they need a sustained break from all gambling activity — not just a short pause. Self-exclusion removes your access to the gbt99 platform for a minimum period of 6 months, with options extending to 1 year, 2 years, 3 years, or permanent exclusion.

To activate self-exclusion, contact the gbt99 support team via live chat or email. A support agent will process your request and your account will be suspended within 24 hours of confirmation. During self-exclusion, gbt99 will also suppress any marketing communications to your registered contact details.

• Self-exclusion applies immediately to all gbt99 games, sports markets, live casino, crash games, and fishing games — no section of the platform remains accessible.
• Any real-money balance remaining in your account at the time of self-exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, or bank account) after KYC verification is complete.
• Self-exclusion cannot be reversed before the end of the chosen exclusion period under any circumstances. This is a firm policy designed to protect you during a vulnerable period.

After your chosen self-exclusion period ends, you may request account reinstatement by contacting gbt99 support. There is a mandatory 7-day reflection period between your reinstatement request and account reactivation, during which we encourage you to reflect carefully on whether returning to gambling is the right decision for you at that time.

Protecting Minors

gbt99 operates exclusively for adults aged 21 and above. Underage gambling is strictly prohibited on this platform, and we take all reasonable steps to prevent it. At the point of registration, all players are required to confirm they are aged 21 or older. Where gbt99 has reasonable grounds to suspect an account is being operated by a person under 21, the account will be suspended immediately pending identity verification.

If you share a device with younger family members, we strongly recommend using your device's parental control features or a dedicated internet filtering service to prevent access to gambling websites. Do not share your gbt99 login credentials with anyone, including family members. Keeping your account credentials private is both a security measure and a responsible step toward preventing underage access.

Getting Help — Support Channels

If you feel that gambling is negatively impacting your life, or if you are struggling to use the self-management tools available in your account, please reach out to the gbt99 support team. All responsible gaming conversations are treated with complete confidentiality. Our team will never judge you for seeking help — in fact, asking for help is the responsible decision we want to encourage.

Tips for Keeping Gambling Fun and Safe

The following practical guidelines can help you maintain a healthy relationship with gambling on gbt99. These are not rules — they are common-sense habits that experienced, responsible players follow.

• Set a budget before each session and stick to it regardless of whether you are winning or losing. Once your budget for the session is spent, stop — do not make an additional deposit to continue.
• Treat gambling losses as the cost of entertainment — the same way you would treat a cinema ticket or a meal out. If you win, consider it a bonus, not an expectation.
• Never gamble when you are tired, stressed, upset, or under the influence of alcohol. Emotional states impair judgment and increase the likelihood of impulsive decisions.
• Take regular breaks during longer sessions. Step away from the screen, get some water, and return only when you feel fresh. Use gbt99's session reminder tool to prompt you automatically.
• Keep gambling as one of many leisure activities in your life — not the primary one. Maintain your relationships, physical activity, and social interests outside of the platform.
• If someone close to you has expressed concern about your gambling, take it seriously. Friends and family often notice changes in behaviour before the individual does. An honest conversation with someone you trust can be an important first step.